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Work from home jobs in Bangalore : Genpact is hiring for technical architecture apply now
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Work from home jobs in Bangalore Genpact is hiring for Technical Architect Nuance experienced highly skilled candidate.
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Job Description
Job Summary:-
We are seeking a highly skilled and experienced Nuance Technical Architect with hands on development expertise specifically in Nuance Cloud, integration with NICE Cxone, and specific Nuance products such as Omnichannel Customer Engagement, Conversational IVR, Gatekeeper, to join our team.
As the Nuance SME/Architect, you will be responsible for providing technical leadership, guidance, and expertise related to Nuance technologies.
Your role will involve collaborating with cross-functional teams, designing, and implementing Nuance-based solutions, troubleshooting technical issues, and ensuring the successful delivery of projects.
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Responsibilities:-
1. Serve as the primary technical expert on Nuance technologies, including speech recognition, natural language understanding, and voice biometrics, with a specific focus on cloud-based solutions.
2. Collaborate with stakeholders, including clients, project managers, and developers, to understand business requirements and design effective Nuance-based solutions, including integration with NICE Cxone.
3. Develop and maintain a deep understanding of Nuance’s cloud product suite, including Nuance Cloud Services, and their features, capabilities, and integration possibilities.
4. Provide hands-on development expertise in creating and customizing Nuance-based applications, tools, and interfaces in a cloud environment.
5. Lead the design and implementation of Nuance cloud integrations with NICE Cxone, ensuring seamless interoperability and optimal performance.
6. Conduct system analysis, performance tuning, and troubleshooting to identify and resolve technical issues related to Nuance Cloud and NICE Cxone integration.
7. Stay up-to-date with industry trends and advancements in Nuance cloud technologies, NICE Cxone, and related products such as Gatekeeper, and proactively recommend innovative solutions to enhance performance and functionality.
8. Collaborate with the training team to develop training materials and deliver training sessions to clients and internal teams on Nuance cloud technologies, NICE Cxone integration, and specific products like Gatekeeper.
9. Act as a technical mentor and provide guidance to junior team members, fostering knowledge sharing and professional development within the organization.
10. Participate in the evaluation and selection of third-party tools, libraries, and frameworks that complement Nuance technologies and enable seamless integration with NICE Cxone.
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Qualifications:-
1. Bachelor’s degree in computer science, engineering, or a related field. Advanced degrees are a plus.
2. 10+ years of experience in related technologies. 5+ years experience in developing and implementing solutions using Nuance cloud technologies, such as Nuance Cloud Services, Omnichannel Customer Engagement, Conversational IVR, Gatekeeper, or related products.
3. In-depth knowledge of speech recognition, natural language understanding, and voice biometrics technologies in a cloud environment.
4. Proven hands-on development experience with cloud-based programming languages and platforms, such as AWS, Azure, or Google Cloud Platform.
5. Experience in integrating Nuance cloud technologies with NICE Cxone, including call routing, IVR, and contact center applications.
6. Integration of Nuance with systems like Salesforce, MS Dynamics, etc.
7. Familiarity with voice user interface (VUI) design principles and best practices for cloud-based applications.
8. Strong problem-solving skills with the ability to troubleshoot and resolve complex technical issues in Nuance Cloud and NICE Cxone integration.
9. Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and communicate technical concepts to non-technical stakeholders.
10. Ability to work independently and manage multiple tasks in a fast-paced environment.
11. Nuance certification(s) or relevant industry certifications in cloud platforms and contact center technologies are highly desirable
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Education
UG:Any Graduate
Work from home jobs in Bangalore
Company Profile
Genpact
Genpact (NYSE: G) is a global professional services firm focused on delivering digital transformation for our clients, putting digital and data to work to create competitive advantage.
We do this by integrating lean principles, design thinking, analytics and digital technologies with our domain and industry expertise to deliver disruptive business outcomes – an approach we call Lean DigitalSM.
We deliver value to our clients in two ways – through digital-led, domain-enabled solutions that drive innovation, and through intelligent operations enabled by digital that design, transform and run clients’ operations.
Our approach is continually refined in one of the world’s largest digital process sandboxes, where we test and improve thousands of processes.
For two decades, first as a General Electric division and since 2005 as an independent company, we have been passionately serving our clients.
We generate impact for clients from the Fortune Global 500 and beyond, and employ over 77,000 people in more than 20 countries, with key offices in New York City, Palo Alto, London, and Delhi.
How to apply
Candidates are requested to visit the official website of Genpact and apply for the role.
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| Genpact careers | Link |
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