2 Mphasis Jobs in Bangalore for freshers for support officer apply now
Mphasis Jobs in Bangalore for freshers for technical support associate and customer support officer apply now
Mphasis Jobs in Bangalore for freshers
TECHNICAL SUPPORT ASSOCIATE
Job description
Mphasis Jobs in Bangalore for freshers
Primary Skills:
1. Provide professional remote technical support services for end users.
2. Remotely guide users to deal with system and software problems, including system installation, debugging, use, and related software
3. Troubleshoot and diagnose hardware failures, inquire about scheduled spare parts, and coordinate follow-up maintenance
4. Special cases are upgraded in time, and cooperate with other teams to solve user problems
5. Clearly and completely record case information in the system according to the process
6. Find out the user’s usage needs and recommend upgrading products and configurations to improve the user’s experience.
Mphasis Jobs in Bangalore for freshers
Requirement:
1. Excellent english communication skills, no special accent ( Neutral Accent ) , proactive work attitude, strong sense of responsibility and learning ability.
2. Should be flexible for rotational shifts.
3. Have computer foundation, have a certain understanding of computer operating system, and commonly used software and hardware.
4. Knowledge in customer support.
Mphasis Jobs in Bangalore for freshers
Skills
PRIMARY COMPETENCY : Service Desk PRIMARY SKILL : Technical Troubleshooting L1 PRIMARY SKILL PERCENTAGE : 90 SECONDARY COMPETENCY : Communication Skills SECONDARY SKILL : Communication Skills SECONDARY SKILL PERCENTAGE : 5 TERTIARY COMPETENCY : Unified Communication TERTIARY SKILL : Office Telephony TERTIARY SKILL PERCENTAGE : 5
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Mphasis Jobs in Bangalore for freshers
CUSTOMER SUPPORT OFFICER
Job description
Job Description: Customer Support Representative – Contact Center L2 Non Healthcare
Summary: Under the supervision of the Customer Support Supervisor, the Customer Support Representative is responsible for answering calls from our clients’ medical provider network and Clients’ enrolled members.
The Customer Support Specialist will provide timely and accurate responses in a professional and courteous manner utilizing defined processes and guidelines. This position also assists with various internal tasks that ensure a high level of overall client satisfaction.
Mphasis Jobs in Bangalore for freshers
Essential Functions:
Responds to provider and member phone inquiries in a timely manner provides accurate responses in a professional and courteous manner
Research inquiries using appropriate team members and Applications as resources
Assists team with providing claim or Plan status for client inquiries
Upon Customer request, modify or add details to the Plan in the Application.
Follows up with provider and member calls to obtain further information internal departments may request, as needed
Ensures that HIPAA guidelines are followed in every communication with providers, clients or staff.
Mphasis Jobs in Bangalore for freshers
Additional Functions:
Communicates clearly and concisely, with sensitivity to the needs of others
Maintains the confidentiality of all company procedures, results, and information about participants, clients, providers and employees
Maintains courteous, helpful and professional behavior on the job; displays a willingness and ability to be responsive in a warm and caring manner to all customer groups. Consistently cooperates and supports organization in problem solving issue
Establishes and maintains effective working relationships with co-workers
Follows all Policies and Procedures and HIPAA regulations
Participates in any recommended or required training sessions
Maintains a safe working environment
Mphasis Jobs in Bangalore for freshers
Knowledge, Skills and Abilities required: —
International voice experience required
Educational requirements include a High School Diploma or GED equivalent
Prior customer service experience is required (Inbound or Outbound Calls). Two (2) years of professional work experience in international call center is strongly preferred
General knowledge of medical terminology preferred
Knowledge and experience using current computer technology
Working knowledge of Excel and Word
Skilled in establishing and maintaining effective working relationships with clients, and staff at all levels
Skilled in problem resolution; recommends suggestions to increase accuracy and/or efficiency
Ability to work independently with minimal supervision
Ability to communicate professionally, clearly and effectively, verbally and in writing
Ability to prioritize effectively
Ability to multitask
Mphasis Jobs in Bangalore for freshers
Physical Demands & Other Requirements:
Should be able to work as per the break timings allocated by the supervisor
Should be ready to work in any shift based in business requirements.
Remains stationary for extended periods of time
Visual acuity to perform activities such as identifying, inputting and analyzing data on a computer terminal and/or in hard copy
Mphasis Jobs in Bangalore for freshers
Skills
PRIMARY COMPETENCY : Healthcare PRIMARY SKILL : Healthcare-Contact Center PRIMARY SKILL PERCENTAGE : 100
How to apply for Mphasis jobs in Bangalore for freshers?
Candidates are allowed to visit the official website of the Mphasis and apply for the prescribed role.
| Mphasis jobs in Bangalore for freshers | Link |
| Mphasis jobs in Bangalore for freshers | Link |
| Official Website | Link |
| Off campus drive 2023 | Link |
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