Amazon technical support jobs for freshers in Kolkata hiring now 2023

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The Amazon technical support jobs for freshers in Kolkata hiring now

Amazon technical support jobs for freshers

Amazon is hiring for technical support jobs for freshers in Kolkata that allow you to work from home 2023.

Eligible candidates looking for jobs in Kolkata for freshers are invited to apply for the Amazon technical support jobs.

You can visit the official website of Amazon Jobs and check its description and requirements before you apply.

However, I am sharing with you the details of the jobs requirements for technical support jobs work from home.

Amazon technical support jobs for freshers in Kolkata

PostTechnical support Jobs
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Amazon technical support jobs for freshers in Kolkata

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Amazon technical support jobs for freshers in Kolkata –Eligibility

Job Description

Work Location: Kolkata West Bengal


An Amazon Technical Support Associate is a critical part of our mission to deliver timely, accurate and professional Technical Support to all Amazon customers.

This vital position requires an action-oriented, flexible problem-solver who will assist customers in resolving customers queries related to various Amazon products and content, in a timely and accurate manner. 

Associates communicate with customers primarily through email, chat and phone and utilize a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions in a fun and fast-paced environment.

Amazon technical support jobs for freshers in Kolkata –Job Description                                                                                                                                                                      

Technical Support Associate- VCS- IND:

Virtual Technical Support (VTS) – It is a ‘Work from Home’ model for India D2 VTS which deals with Devices & Digital content.

VTS associates are expected to work from a home location approved by Amazon for all scheduled hours.

It is the responsibility of the associates to ensure uninterrupted internet connectivity and ‘work-like’ environment at home location so that associates can deliver their best in terms of productivity and quality.

Knowledge & Skills Required

Amazon technical support jobs for freshers in Kolkata –Skills

  1. Action oriented, self-disciplined and organized
  2. Effective time management skills and ability to prioritize work time to ensure productivity anddepartment standards
  3. Ability to communicate clearly with both internal and external customers
  4. Good comprehension skills – ability to clearly understand and address customer issues appropriately
  5. Good composition skills – ability to compose grammatically correct, concise, and accurate written responses
  6. Ability to use a desktop/Laptop computer system, Familiarity with Windows 7, Microsoft Outlook, and Internet Explorer
  7. Good typing skills
  8. Well versed with different features of smart devices and application
  9. Knowledge about Amazon Devices & Digital content
  10. Should be flexible to work in shifts

Amazon technical support jobs for freshers in Kolkata – Criteria:

  1. Should be self-driven, motivated and task driven individual who can learn fast and operate with minimal support from Manager and Lead.
  2. Should ensure uninterrupted internet connectivity during working shift so as to ensure maximum productivity
  3. Should ensure ‘Work-like’ environment with no disturbance during the work hours.      

The ideal candidates will be comfortable in a fast-paced, multi-tasked, high-energy environment.  They will be creative and analytical problem solvers with a passion for excellent customer service.

Amazon technical support jobs for freshers in Kolkata –Customers

  1. Excellent Technical Support skills, including maintaining focus on the customer issue in a fast-paced environment
  2. Ability to empathize with and prioritize customer needs
  3. Demonstrates interpersonal skills with a diverse customer base
  4. Demonstrates conflict resolution, negotiation, and de-escalation skills
  5. Demonstrates ownership to resolve challenging customer issues, escalating when necessary
  6. Ability to determine customer needs and provide appropriate solutions
  7. Maintain regular and reliable attendance, including the daily schedule as assigned
  8. Flexible with the working schedule; may be expected to work weekends, holidays and events
  9. Ability to work overtime as required by business – as much as 60 hours a week, most often occurring in the weeks surrounding the Christmas holiday season

Amazon technical support jobs for freshers in Kolkata –Skills

  1. Effective problem solving skills including decision making, time management and immediate prioritization of tasks as assigned
  2. Ability to approach problems logically and rationally
  3. Action oriented and self-disciplined
  4. Organized and detail-oriented
  5. Ability to quickly and effectively prioritize work time in various departments to meet business need
  6. Ability to maintain composure in highly escalated situations.

Amazon technical support jobs for freshers in Kolkata –Qualification

  1. Qualifications required
  2. Minimum qualification is 10 + 2. Any graduate/ PG is eligible to apply

Shifts: Rotational

Benefits: NSA, OT, ZETA and Internet Reimbursement

How to apply for Amazon technical support jobs for freshers in Kolkata?

  1. Visit the official website of the Amazon.
  2. Read the description carefully.
  3. Fill in the necessary details to complete application.
  4. Finally, submit your application.
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Disclaimer: Recruitment information provided in this post is for information purposes only. We do not provide any recruitment guarantee. The hiring process is to be done as per the official recruitment process of the company/organization.

We don’t charge any fee for providing this job information.

All the information is collected from authentic and reliable sources to keep our readers updated on the latest jobs.

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