4 Fampay jobs for students for part time & full time 2023

Spread the love

The Fampay jobs is hiring for 4 roles including customer success/KYC/FinOps/Partnership eligible candidates can apply hiring now

Fampay jobs

Fampay jobs is hiring for customer success/KYC/Partnership/FinOps eligible students can apply for openings.

Students looking for full time jobs / Part time jobs are requested to apply for the available role before the link expires.

 Related Posts

Cyberbacker work from home jobs

Cendyn jobs in Hyderabad

Customer Success – Escalation Specialist

About FamPay

FamPay is building India’s first neo-bank exclusively teens. FamPay helps teens make their own online and offline payments through UPI, FamPay App and FamCard. Our aim is to make banking cool for teens and to help them learn the value of money, savings and spending wisely. We are on a mission to raise a new, financially aware generation, and drive 250 Million+ Indian teenagers to kickstart their financial journey super early in their life.

Founded in 2019 by IIT Roorkee alumni, FamPay is backed by some of the most respected investors around the world like Elevation Capital, Y-Combinator, Sequoia Capital India, Venture Highway, Global Founder’s Capital and the likes of Kunal Shah, Amrish Rao as angels.

Fampay jobs –Role

When the entire company takes Customer Support seriously, a department specialized for it needs to be top-notch. You will be the direct point of contact between us and our esteemed young customers. You will ensure that you represent our values, mission and brand image accurately. The Customer Support team at FamPay, like in any other B2C tech startup, can make or break us.

In addition to resolving issues and closing tickets, you will be expected to deliver a consistent and stunning customer experience. You will work closely with your mentor to understand what queries may arise and ensure customer loyalty is achieved.

If you are a patient listener, attentive to details, use persuasive and negotiation skills to communicate, we would love to connect with you!

Fampay jobs –Jobs description

Manage incoming calls, chat and emails from customers in a timely manner

Identify & assess customers’ needs, clarify information and provide solutions and alternatives wherever applicable

Manage and resolve customer complaints, escalate to Customer Support Head when necessary

Build sustainable relationships and trust with customers through an open communication

Provide accurate & complete information to improve customer satisfaction leading to noticeable results

Maintain records of every interaction and forward to concerned team member whenever necessary

Respond to and completely owns customer escalations

Work closely with Internal & external stakeholders to triage problems, assign relevant owners and teams and follow through on the resolutions to ensure they are delivered in a timely manner.

Fampay jobs –Requirements

Proven experience in a customer support role

Minimum 1 year of experience working in customer service industry

Have experience in both voice and non-voice processes (email, SMS, chat)

Track record of over-achieving performance

Strong listening, written and verbal communication skills

Customer focus and adaptability to different personality types

Ability to multi-task, set priorities and manage time effectively

Must be fluent in English & Hindi

You have worked in a B2C tech startup

Brownie points if you are open to working in night shifts and/or rotational day shifts

Why should you join us?

Every once in a while, a product comes to life that makes people think, why was this not done earlier? The users love it, the investors dream about the great returns and the team feels the joy and pride every day. We have strong indicators for users & investors, and we are building a team that will have stories to tell all their life.

We believe that a great product is built by a high-quality team that finds purpose and joy in their work, and we also go beyond it to put heavy emphasis on having fun at work as well.

Fampay jobs –perks

1. Competitive Salary

2. Medical Insurance suiting your needs

3. Access to Mental health professionals

4. Top gadgets to achieve skill level – Bruce Wayne

5. Flexible work schedule so you never miss brunch, lunch, or dinner plans

6. Friendly leaves policy that’ll make your friends jealous

Candidates are advised to visit the official website of the Fampay, and apply online for the respective roles.

Partnership Fampay jobs online applyLink
Customer success fampay jobs online 2023Link
FinOps Fampay jobsLink
Customer success KYCLink
Off campus drive 2023Link

Disclaimer: Recruitment information provided in this post is for information purposes only. We do not provide any recruitment guarantee. The hiring process is to be done as per the official recruitment process of the company/organization.

We don’t charge any fee for providing this job information.

All the information is collected from authentic and reliable sources to keep our readers updated on the latest jobs.

Maximpact is a job’s website that helps job seekers to get the latest job/recruitment updates most accurately.

Spread the love

Leave a Reply

Your email address will not be published. Required fields are marked *