1Diebold Nixdorf Work from home jobs in Hyderabad |BPO Jobs in Hyderabad apply now

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The Diebold Nixdorf work from home jobs in Hyderabad is calling for associate service desk specialist BPO jobs apply now

Diebold Nixdorf Work from home jobs in Hyderabad

Diebold Nixdorf Work from home jobs in Hyderabad is looking for associate service desk specialist 2023.

Candidates looking for part time jobs in Hyderabad can apply for the BPO jobs to answer customer queries.

A candidate must be have a high school diploma and some experience to apply for call centre jobs in Hyderabad.

You shall be assigned to answer and resolve some of the customer queries i.e. hardware and software issues they encounter.

Connect with the customers and provide a proper guidance with remote tools that analyzes and resolves issues.

Diebold Nixdorf Work from home jobs in Hyderabad

CompanyDiebold Nixdorf
PostAssociate Service Desk Specialist  
Application start date 
Application last dateSoon
Official Websitehttp://www.dieboldnixdorf.com/en-us//

Diebold Nixdorf Work from home jobs in Hyderabad

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Diebold Nixdorf Work from home jobs in Hyderabad –eligibility

Associate Service Desk Specialist

Job Description

Position Overview:

Diebold requires for Service Desk Specialist Urgent jobs in Hyderabad to inbound customer service requests.

Diagnoses and resolves hardware and software issues, performs software distribution, creates and updates tickets to reflect changes and works with customers to ensure appropriate levels of engagement and communication.

Diebold Nixdorf jobs in Hyderabad allow you to Use available tools and resources, including remote tools, to accomplish tasks.

Diebold Nixdorf Work from home jobs in Hyderabad –Responsibilities

  1. Answers inbound customer calls and/or transforms information from any customer service channel into the ticket system.
  2. Checks to ensure reported incidents are covered by contract and that all caller information, including address details, are correct – retrieves customer agreement on cost if no contract exists.
  3. Engages with customers to further understand reported issues and provide guidance, according to solution tree and knowledge base protocol, to diagnose and solve incidents (i.e., password resets, software configuration, etc.).
  4. Uses remote tools to troubleshoot, analyze and resolve technical issues.
  5. When resolution is unsuccessful, escalates issues according to established procedure and informs customer of next steps.
  6. Monitors the Universal Work Queue (UWQ) revision of assigned tasks, creating and updating tickets to reflect changes (i.e., cancelations, additional information). * Informs manager or dedicated IRM team in case of customer escalations.
  7. Documents all activity and updates the appropriate knowledge management, reporting and other systems.
  8. Ensures high levels of customer satisfaction at all times.

Diebold Nixdorf Work from home jobs in Hyderabad –Qualifications

  1. High School Diploma or comparable
  2. Min. 6 months experience in a call center environment is recommended
  3. Native Speaker quality in required local language/primary language.
  4. English language skills are additionally implied.
  5. PC literacy, especially usage of Microsoft Office package.
  6. Willingness to work in shift models, based on customer requirements.
  7. Industry Knowhow preferred.
  8. Strength in communication, teamwork, processes and customer orientation, especially friendly and kind behavior on the phone.

How to apply at Diebold Nixdorf Work from home jobs in Hyderabad?

  1. Visit the official website of the Diebold Nixdorf.
  2. Click on the career’s section.
  3. Read the description carefully.
  4. Fill in the necessary details to complete application.
  5. Finally, Submit your application.


Why should you join Diebold Nixdorf?

Brightest minds + technology and innovation + business transformation the people of Diebold Nixdorf are 23,000+ teammates of diverse talents and expertise in more than 130 countries.

That harnessing future technologies to deliver personalized, secure consumer experiences that connect people to commerce.

Our culture is fueled by our values of collaboration, decisiveness, urgency, willingness to change, and accountability.

Diebold Nixdorf Work from home jobs in Hyderabad   
Diebold Nixdorf Work from home jobs in HyderabadLink
Diebold Nixdorf careerLink

FAQ: Frequently asked questions

Q. What is the salary of technical support in Diebold Nixdorf Hyderabad?

Ans – So, the salary of technical support at Diebold Nixdorf India ranges between ₹ 2.1 Lakhs to ₹ 4.0 Lakhs.

Q. What is the basic salary of Diebold Nixdorf?

Ans –The basic salary of Diebold Nixdorf ranges from approximately ₹1.9 Lakhs per year for a Customer Care Executive to ₹74.4 Lakhs per year for a GMO.

Q. What is the salary of freshers in Diebold Nixdorf?

Ans – The average of freshers in Diebold Nixdorf ranges from approximately ₹ 1,74,929 per year for Field Service Engineer to ₹ 14,00,000 per year for Senior Software Engineer.

Disclaimer: Recruitment information provided in this post is for information purposes only. We do not provide any recruitment guarantee. The hiring process is to be done as per the official recruitment process of the company/organization.

We don’t charge any fee for providing this job information.

All the information is collected from authentic and reliable sources to keep our readers updated on the latest jobs.

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